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Handmade british gifts
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FAQs

Do you produce bespoke products?
Yes. Our craftspeople love a challenge and welcome requests for items that aren’t currently on sale. Please email us on enquiries@darbymade.com
Where do you ship to?
We ship worldwide as we want to spread our message as widely as possible.
What's your shipping policy?
A link to our shipping policy can be found in the footer of every page on this website.
Do I have to pay for delivery?
All orders to be deliverted within the UK are shipped free of charge. Orders over £100 to be delivered worldwide are also shipped free of charge. Shipping costs on non UK orders of less than £100 are calculated during checkout.
What forms of payment does DARBY accept?
DARBY accepts multiple payment methods. We currently accept debit and credit cards from Visa, MasterCard, American Express and payments from Paypal.
Is it safe to use my card on your website?
Yes absolutely.  To help ensure a safe and secure shopping journey, DARBY protects all customer information.  When you place orders, our systems work with the browser software on your computer to establish a secure, encrypted connection using an Internet-standard technology called SSL.
How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. You should also receive an email confirmation shortly after your order is submitted.
Can I cancel an order once it has been placed?
Once we have accepted an order, we cannot stop the shipment of your product to you. However, once you have received the product you ordered, you may return it in accordance with our returns policy
Why do products sometimes vary slightly from the photos on the website?
Each Darby product is individually made, often from natural materials, and therefore each will naturally vary according to the underlying tones of the material used.
How do I contact you?
Please email any queries to enquiries@darbymade.com

Saving traditional skills

Darby exists to keep timeless crafts alive
by making people as passionate about them as we are