HOW LONG DOES IT TAKE?
Each of our items is handmade and therefore will take a different amount of time to make and ship.
The average making/shipping time is highlighted in the 'Details' section of each product.
HOW MUCH DOES IT COST?
All orders to be delivered within the UK are shipped free of charge.
Orders for over £100 to be delivered worldwide are shipped free of charge.
Shipping costs on non-UK orders of less than £100 are calculated during checkout. Please follow the process to obtain an accurate figure. We try to keep the cost of delivery down wherever possible.
Please note that if you order products for delivery destinations outside the European Union your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount - you will be responsible for payment of them.
DO YOU ALWAYS MEET YOUR ESTIMATED DELIVERY TIMES?
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. We do however try very hard to ship orders received before 2pm the same day (except at weekends) to give the best possible chance of a delivery arriving quickly.
WHAT HAPPENS IF I ORDER MORE THAN ONE PRODUCT – AM I EXPECTED TO PAY MULTIPLE DELIVERY FEES?
No - if you order multiple items in a single order you will only pay delivery once - often at a rate much cheaper than if you had purchased separately.
WHAT IF I’M NOT IN WHEN YOU MAKE A DELIVERY?
Don’t worry, if nobody is available at your address to take delivery, our designated carrier will leave you a note saying they’ve called. There will be contact details via which you can contact them directly to rearrange delivery on a more convenient day.
CAN I HAVE FREE POSTAGE ON MY ORDER?
We know you all like free postage and we may offer it as part of a promotion from time-to-time but it is not an automatic 'right' for every customer.
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order in writing within seven days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Consumer Contracts Regulations.
If you paid for premium or express delivery, we will only refund the cost of standard delivery. Unless the products are faulty or not as described, you will have to pay the costs of sending the order back to us.
We will not refund any postage and packing charges if you cancel after the 7 days allowed under the Consumer Contracts Regulations or if you only cancel part of your order (although you still have 30 days in which to return your goods and receive a full refund for the cost of actual the goods).
WILL I GET CHARGED CUSTOMS FEES?
Customers who are outside of the European Union may get charged taxes or customs fees on the import of items into their country. Unfortunately we can cannot predict what these would be as they vary from country to country and product to product.
The customer will be responsible for paying these charges and may have to make payment for them before the courier will hand over the goods.